Returns, Exchanges, and Refund Policy

RETURNS, EXCHANGES AND REFUND POLICY

If you would like to return any item(s), for either a refund or exchange, you'll need to contact us via email.

It is important that all conditions are met:

• If your package did not arrive on time, please write to us. We'll help you!
• Any returns must be in resalable condition and in its original packaging. 
• Refund cannot be accepted if we have sent the correct product to your customer in good condition, and as described.
• When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
• Items must be returned within 14 days of the order date.
• We may ask you to provide photos if an item is damaged, faulty or the wrong size.
• We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.
  
  

  If you have received your item(s) defective or incorrect: 

  • Take a picture of the defective/incorrect item(s) showing the issue.
  • Email us at support@wisekomforts.com

  *Further instructions will be given through email.

   

  If you ordered the wrong item and would like a refund or exchange: 

  Simply return the item which must be unopened in it's original packaging within 14 days of delivery for a full refund. Be sure to include your packing slip and/or order information in the box. You'll be responsible for return-shipping costs.
  We do not cover shipping cost for return. 

  Our policy lasts 14 days starting from the day item(s) were delivered. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

     

  CANCELLATION

  Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.